Check-in information

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Check-in options
Check-in & bag drop times
Day of travel

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Here’s everything you need for a smooth start to your journey.

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Check-in options

Recommended check-in and bag drop times

When planning your arrival at the airport please ensure you allow enough time to check in, make your way through security and to the boarding gate. Failure to adhere to check-in times, may result in you missing your flight and forfeiting the fare paid.

Domestic flights

We recommend:

  • You are checked in with bags dropped at least 60 minutes before scheduled departure time

  • You drop your bag no earlier than 3 hours before scheduled departure time, bags will not be accepted before this time at Brisbane, Sydney or Melbourne airports

  • Large groups or guests requiring special assistance checked in at least 60 minutes before scheduled departure time.

Check-in will close 30 minutes before departure, and you will not be able to check your bags after this time.

Domestic flights connecting to international flights

We recommend:

  • You are checked in with bags dropped at least 60 minutes before scheduled departure time.

Check-in will close 30 minutes before departure and you will not be able to check your bags after this time.

International flights

We recommend:

  • You are checked in with bags dropped at least 90 minutes before scheduled departure time.
  • Large groups or guests requiring special assistance checked in at least 120 minutes before scheduled departure time.

Check-in will close 60 minutes before departure and you will not be able to check your bags after this time.

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Day of Travel

Your journey is around the corner and we're very excited to welcome you onboard! To help you prepare for a smooth departure, we've put together an important checklist for you.

Passports and ID

The name on your booking must exactly match the name displayed on your passport, government-issued photo ID, or any required travel documents (such as visas).

If the name on your booking does not match your identification documentation, please follow the steps below prior to check-in:

  • If you booked through a Third Party or Travel Agent, contact your original point of purchase or travel agent directly.

If there is damage to your Australian passport, visit the Australian Passport Office’s website to check if it can still be used.  

Boarding passes

  • Grab your boarding pass when you check in at the counter or kiosk.
  • Or skip the paper and get it on your phone with the Virgin Australia App.

Dress code

We keep it simple:

  • Footwear: Shoes or thongs for anyone who can walk.
  • Bottoms: Shorts, skirt, or pants that cover your lower body.
  • Top: A shirt or singlet.

Clothing with offensive language or symbols isn’t allowed. If you don’t meet these requirements, you may need to change before you fly.

Baggage

Need extra bags? Buy it before you get to the airport via Manage My Booking or call our Guest Contact Centre.

When packing:

  • Check what’s allowed and what’s not
  • Don’t pack items that could be confiscated
  • Stick to Virgin Australia’s baggage limits

Extra charges apply if you go over your checked allowance.
Oversized carry-on will be tagged and placed in the hold.

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