Travel and entry requirements

Where are you off to?

• Australia

  Travelling to Australia
   

  1. Check your visa requirements

  • Visa information and requirements for Australia can be found at the Department of Home Affairs website.
  • For those who require a visa, ensure you apply and receive this prior to your travel.

  Additional information:

  • You can find more information on travelling to Australia.
  • We also recommend you check and subscribe to updates with Smart Traveller.

• Fiji

  Travelling to Fiji
   

  1. Check your visa requirements

  • Certain countries do not require a visa to travel to Fiji. To see if you are eligible, visit the Fijian Immigration Department website.
  • For those who require a visa, ensure you apply and receive this prior to your travel.

  Travellers must have:

  • A passport valid for at least 6 months from the arrival date
  • Visitors must have a return/onward ticket.

  Additional information:

  • Find more information on travelling to Fiji.
  • We also recommend you check and subscribe to updates with Smart Traveller.

• Indonesia

  Travelling to Indonesia

   

  1. Complete your Arrival Card

  • You’ll need to complete your “All Indonesia” unified digital arrival card prior to your arrival. 
  • Ensure you save the QR code as you will need to show this on arrival in Bali.

  From 1 September 2025, the new “All Indonesia” arrival card integrates the former e-CD (Customs Declaration) and SATUSEHAT (Health Pass) Forms, that can be completed up to 72 hours before arrival, to generate a QR code for streamlined arrival.

   2. Check your visa requirements

  • You may be eligible to apply for a tourist visa on arrival at some airports including Bali, if travelling for tourist purposes or government related activities. 
  • Certain passport holders can pre-apply for their Visa on Arrival online via the e-VOA website. If you are not eligible for an e-VOA, you can apply for this on arrival in Bali.
  • If you are not eligible for Visa on Arrival or e-VOA, ensure you apply for your visa and receive it prior to your departure to Indonesia.

  Travellers must have:

  • A passport valid for at least 6 months from the arrival date
  • Visitors must hold return/onward tickets

  3. Pay your Tourist Levy

  • Tourists will need to pay a Tourist Levy of IDR 150,000 per person, before entering Bali. 
  • The Tourist Levy is in addition to any visa requirements and fees for entry to Indonesia.
  • Tourists are encouraged to make payment online on the Love Bali website or via the Love Bali App, to ease the process on arrival. However, if online payment can’t be made, payment of the levy can be made when arriving at the airport. Once payment of the levy has been made, a levy voucher will be issued in the form of a QR code, and this must be presented on arrival in Bali.
  • Certain travellers are exempt from paying the levy and an application for exemption may be required at least 5 days prior to travel, which can be submitted on the Love Bali website.
  • For further information about the Tourist Levy or exemption process, visit the Love Bali website.

  Additional information:

  • Indonesia Immigration have implemented Autogates on arrival for all passport holders.
  • You must have an electronic passport (with the chip symbol on the front), have an approved e-VOA, e-Visa or BVK visa exemption (all of which can be applied for on The Official eVisa website for Indonesia (imigrasi.go.id)) and be over 6 years of age and be a minimum height of 120cm. 
  • If you don’t meet the Autogate conditions, or choose not to use it, you can still apply for your visa on arrival if eligible and use the standard Immigration lines on arrival.
  • Find out more information on travelling to Indonesia. 
  • We also recommend you check and subscribe to updates with Smart Traveller.

• New Zealand

  Travelling to New Zealand

   

  1. Check your visa requirements

  • For those who require a New Zealand Electronic Travel Authority (NZeTA) or a visa, ensure you apply and receive this prior to your travel. 
  • If you are not eligible for an NZeTA, ensure you apply for your visa and receive it prior to your departure to New Zealand.

  2. Complete your inbound New Zealand Traveller Declaration

  • You can complete your New Zealand inbound Traveller Declaration online or via the NZTD APP within 24 hours of starting your trip to New Zealand.
  • It will be linked to your passport, so you don’t need to print anything. Alternatively, you will still be able to complete a paper copy on arrival into New Zealand, which are available when you enter the terminal.

  Additional information:

  • You can find more information on travelling to New Zealand.
  • We also recommend you check and subscribe to updates with Smart Traveller.

• North America

  Travelling to North America

   

  United States of America

  ESTA - Electronic System for Travel Authorisation

  • The United States government introduced a mandatory Electronic System for Travel Authorisation (ESTA) effective from 12 January 2009, which applies to all Australian passport holders visiting or transiting the United States under the Visa Waiver Program. Holding an ESTA is mandatory for all eligible Visa Waiver Program travellers to the United States.
  • From 30 September 2025, the United States government will charge a US$40 as payment for the mandatory ESTA for all individuals proposing to travel to the United States under the Visa Waiver Program. The fee is payable by credit or debit card and, it is very important to make payments through the official website.

  If you are eligible and wish to travel under the Visa Waiver Program, you must “pre-register” your intention to enter the USA at least 72 hours prior to your scheduled departure.

  • View ESTA’s official website for further information.
  • For more details on travelling to the USA, visit the Department of Homeland Security and U.S. Customs and Border Protection websites
  • For those who require an ESTA or a visa, ensure you apply and receive this prior to your travel.

  Additional guest information

  There is some additional information guests need to provide at check-in when travelling to the United States of America.

  • You will need to provide Virgin Australia ground crew and Customs officers with a contact address where you can be reached during the first night of your stay in the United States of America. 
  • Be sure to have the address written down and ready to present when required.

  Airline tariff documents

  Local rules, fares and charges for the USA and Canada

   

  Canada

  eTA - Electronic Travel Authorization

  • Most travellers will need a visa or Electronic Travel Authorization (eTA) to fly to, or transit through, a Canadian airport.
  • An eTA is an entry requirement for visa-exempt foreign nationals travelling to Canada by air. An eTA is electronically linked to a passenger’s passport. It is valid for up to five years or until the passport expires, whichever comes first. 
  • If you get a new passport, you need to get a new eTA.
  • Eligible travellers can apply for their eTA online at Electronic Travel Authorization (eTA) - Canada.ca.
  • Applying for an eTA is a simple online process that takes just a few minutes to complete. Most applicants get their eTA approval (via an email) within minutes. However, some requests can take several days to process if you're asked to submit supporting documents. It is best to get an eTA before you book your flight to Canada.
  • An eTA costs CAD $7. You can only apply and pay for one person at a time. To complete the form, you will need your passport, a credit card, and an email address. You must also answer a few questions.
  • For those who require an eTA or a visa, ensure you apply for and receive this prior to your travel.

  Additional information:

  • For more details on travelling to Canada including information on the eTA and visas, visit the Government of Canada website.

• Qatar

  Travelling to Qatar

   

  1. Check your visa requirements

  You may be eligible to apply for a Visa on Arrival in Qatar, if travelling for tourist purposes.

  To be eligible for a Visa on Arrival:

  • A passport with an expiry date at least 3 months after the arrival date in Qatar;
  • A hotel reservation confirmation or address in Qatar for the duration of stay in Qatar; and
  • Some nationalities must hold return/onward tickets.

  If you are not eligible for Visa on Arrival, ensure you apply for and receive your visa prior to your departure to Qatar. Passengers who have applied for an e-visa must have a printed e-visa confirmation.

  • Further information, including information about Visa on Arrival requirements or applying for visas, can be found on the Visit Qatar website.

  2. Apply for your health insurance

  • Visitors who plan to stay in Qatar for more than 30 days must have health insurance purchased from a company approved by the Qatari Ministry of Public Health. 
  • Further information, including purchasing approved health insurance, can be found on the Ministry of Public Health website.

  3. Transiting Qatar

  • Most nationalities can transit through Qatar without a visa, if continuing your journey to another country within 24 hours of arrival in Qatar. You will need to stay in the international transit area of the airport and meet the requirements of your final destination country.
  • Guests are solely responsible for obtaining all travel documents and for complying with all laws, regulations, orders and travel requirements of countries to be flown from, into or over.

  Additional information:

  • Further information, including applying for a Transit Visa if required, can be found on the Visit Qatar website.
  • We also recommend you check and subscribe to updates with Smart Traveller.

• Samoa

  Travelling to Samoa

   

  1. Check your visa requirements

  • For information on the entry requirements, including the Visitor Permit, visit the Ministry of the Prime Minister and Cabinet website.

  All nationalities travelling to Samoa for tourism purposes, can apply for a 90-day Visitor Permit on arrival using the arrival card. Travellers must have:

  • A passport valid for at least 6 months beyond the intended stay
  • Confirmed onward ticket (Return Ticket)
  • Visas for the next country of destination (if applicable)
  • Sufficient funds to support themselves (while in Samoa)
  • Confirmed residential or accommodation address and contact details in Samoa.

  Additional information:

  • You can find more information on travelling to Samoa, here.
  • We also recommend you check and subscribe to updates with Smart Traveller.

• Vanuatu

  Travelling to Vanuatu

   

  1. Check your visa requirements

  • You may be eligible to apply for a tourist visa upon arrival to Vanuatu otherwise if you are not eligible, you must apply and receive a tourist visa before you leave Australia. 
  • To see if you are eligible, visit the Immigration Vanuatu website.
  • For those who require a visa, ensure you apply and receive this prior to your travel and departing Australia.

  Travellers must have:

  • a passport valid for at least 6 months from the arrival date
  • Visitors must hold return/onward tickets.

  Additional information:

  • You can find more information on travelling to Vanuatu, here. 
  • We also recommend you check and subscribe to updates with Smart Traveller.

• Europe

  Travelling to United Kingdom
   

  1. Check your visa requirements

  • Most visitors travelling to the United Kingdom need an Electronic Travel Authorisation (ETA) or a visa. What you need will depend on your nationality and why you are travelling to the UK.
  • Travellers who are eligible for an ETA can travel to the UK for tourism, visiting family or certain other reasons for up to 6 months. 
  • The price of the ETA is GBP £16. 
  • To find out if you need an ETA or visa to travel to the United Kingdom, visit the GOV.UK website.
  • For those who require an ETA or a visa, ensure you apply and receive this prior to your travel.

  Additional information:

  • For more details on travelling to the United Kingdom visit the GOV.UK website.